We offer a number of additional services for your stay at Kendler, details of which are listed here.
When exactly are arrival and departure times? What does a garage space cost for your car? How can you effectively acquire cancellation insurance? Just read on: as you will find answers to many of your questions right here!
ARRIVAL & DEPARTURE
Please let us know if you intend to arrive after 18 hrs. Your room is ready for you from 14 hrs on arrival day - we kindly ask you to vacate your room by no later than 11 hrs on departure day.
LATE CHECK OUT
Would you like to stay in the resort on departure day and commence your journey home in the evening? At short notice and on request, it is possible for you to stay in your room until 17 hrs, use our wellness & spa facilities, have the afternoon snack in the restaurant and then start your journey home later and stress-free.
We charge € 30 per person for this service.
TOURIST REGISTRATION TAX
Prices do not include local tax of € 2.00 per person per night (not applicable for children under 14 years).
Unfortunately, there is no refund or compensation offered for meals not consumed.
Per person € 250 in winter and in summer 25% of the total price. Please transfer the deposit payment to our account at Raiffeisenbank Saalbach. IBAN:AT 56 3505 2000 0001 0199, BIC-Code:RVSAAT 2S052. The deposit payment can also be paid by credit card using our online payment centre.
You are welcome to take advantage of our garage parking for Euro 12 per day (free in summer). We also have 15 free outdoor parking spaces, subject to availability.
NEW YEAR’S EVE SURCHARGE
€ 60 per person (from 15 years)
Small dogs are welcome for € 15 per day without food. We kindly ask for your understanding that dogs are not allowed to enter the restaurant or spa & wellness area.
SINGLE ROOM SUPPLEMENT
The price of the selected category +50% surcharge
MULTIPLE OCCUPANCY CHARGE
20% will be deducted from the regular price for a third and fourth person each sharing a room with an additional bed.
Room cancellations are only accepted in writing. There is no cancellation fee when the booking is cancelled 3 months or more prior to the intended arrival date. Cancellations made one month to three months before the intended arrival date incur a cancellation fee of 60%, those made up to one week before the intended arrival date incur a cancellation fee of 80%. Cancellations made on the intended day of arrival or no-shows are charged at 100% of the booked sum.
In case of cancellations The General Terms and Conditions of the Austrian Hotel Industry apply, Zell am See is the place of jurisdiction.
► adapted cancellation policy of winter 2021/22
For all existing and new direct bookings in the winter 2021/22 we have new rules appling in case of a cancellation
Up to 6 weeks before arrival you can change or cancel your booking free of charge.
except group bookings more than 10 rooms 8 weeks, more than 20 rooms 10 weeks
For bookings cancelled between 3 months and 6 weeks before arrival, the pre-payment will stay with the hotel and can be used for the next holiday. In case you prefer a refund 3% processing fee of the pre-payment amount will be charged.
6 weeks (8 or 10 weeks) to 7 days before arrival 50%
7 to 1 day before arrival 80%
No show / earlier departure 100%
In the event of official business closure by the government, during the travel period, the cancellation is free of charge.
► adapted cancellation policy of Summer 2021
up to 4 weeks before arrival you can change or cancel your booking free of charge.
For bookings cancelled between 3 months and 4 weeks before arrival, the pre-payment will stay with the hotel and can be used for the next holiday. In case you prefer a refund 3% processing fee of the pre-payment amount will be charged.
4 weeks to 7 days before arrival 50%. 7 to 1 day before arrival 80%
No show / earlier departure 100%. In the event of official business closure by the government, during the travel period, the cancellation is free of charge.
Skipasses you can buy directly at the hotel reception with cash payment.
TRAVEL CANCELLATION INSURANCE
In order to save you unnecessary costs in the event of cancellation or mountain rescue (incl. helicopter rescue), we recommend that you take out Hotelstorno Premium hotel cancellation insurance. Further information can be found here! (Link)
We recommend that you settle your bill in cash, by EC card or credit card (Visa, MasterCard and Amex).
ROOM FLOOR PLANS
The room layouts are symbolic - rooms may vary in size and facilities.